Putting the Neat scanner back into the closet, uninstalling the app and drivers.and resuming use of my Epson ES-50 which I should add is a much faster scanner than the Neat scanner ever was.

So, I'm still confident the issue is a bug in the driver for Big Sur. On my Big Sur Mac, using the Neat Scan Utility application resulted in exactly the same malfunction as when I tried using the MacOS native scanner application - the roller mechanism of the scanner continues to roll for far too long, not recognizing the end of the page, and when it finally does stop on its own - maybe 8 seconds after the page was ejected? - there is no image returned to the application.

Please clarify what version of MacOS you are using, and exactly the nature of your problems that you were having with the Neat Scanner?įor me, just to be sure if this suggestion was good – I pulled out my Neat scanner again, and installed the 'Neat Scan Utility', which does not work on its own - you must also install the 'Neat Drivers', the currently available version of the drivers being 4.0.1. Certainly not worth it - money better spent on a new.

Every single MacOS update it's a new hassle with this thing and I resent Neat's attempts to revise their hardware business into document cloud storage and then pretend like my scanner just shouldn't exist anymore, unless I cough up some subscription fee. I'm thinking it may just be time to buy a new mini scanner though. I left a support SOS on the Neat site at. Just says that no scanner was found on your system. Specifically, the problem my Neat scanner is having isġ - it doesn't recognize that a page has been inserted up against the roller with that usual twitch of the roller mechanism.Ģ - the Apple imaging utility (aka Neat Mobile Scanner) does let you start a scan, but the roller never stops after the page has exited the scanner, and there is no image ever deposited into the relevant folder.Īlso - stay away from VueScan - I already tried this based on advice here, and that app is useless too, it does not recognize the Neat scanner at all. The Neat website doesn't mention Big Sur and for prior versions of MacOS like Mojave and Catalina, they needed to release 'legacy' driver updates / posted special pages for these MacOS versions.

Yeah, since upgrading to Big Sur, my Neat scanner NM-1000 is useless.

Install neat scanner nd 1000 software